Your Questions, Answered
Glowscape
What kind of light will activate Glowscape?
Purple light pens will create the strongest glow, but you can also use a regular white light for a moderate glow effect.
How long does the glow last?
The glow fades on its own, and after a few minutes in a moderately lit room the glow will seem to disappear. In a pitch black room, the glow will totally disappear over 4-6 hours.
How do I set up Glowscape?
Included in the Glowscape kit are sticky dots that may help when hanging Glowscape on a roughly textured wall. We also offer an aluminum frame option. See a full unboxing of the Glowscape kit here.
How much ambient light can I have near my Glowscape?
Glowscape is bright enough to be used during the day, but for best performance we recommend keeping your Glowscape in a dark or dimly lit room. Since Glowscape absorbs light, in a bright room it will be more difficult to see the glow effect.
Is Glowscape radioactive?
Glowscape is not radioactive! It is luminescent, meaning is only glows when charged by a light source. The glowing ingredient in the plastic is strontium aluminate, which is non-toxic and inert.
Shipping
How long will it take to get my order?
We ship from Arvada, Colorado, which is just outside Denver. Depending on your location, you will receive your order 2-5 business days after placing it.
Do you offer free shipping?
Currently we are offering free shipping on orders $40+. Otherwise we charge a flat-rate $5 shipping fee.
How can I track my order?
You will receive a shipping confirmation email which will contain your order’s tracking information.
Please allow 2 business days to receive your shipment notification email after placing your order.
Can I change or cancel my order?
Yes, no problem! Please drop us an email at info@bolderglow.com and we’ll change any details for you. If your order has already shipped, we offer returns with 100% refund for any reason.
Returns
What is your return policy?
Please email us for a return code before mailing back your purchase. We will refund 100% of the original purchase price when we receive the item.
Everything Else
Where are you located?
We're located in Arvada Colorado just west of Denver against the Rocky Mountains.
Do you have an Instagram or Facebook account?
We have both, and we'd love you to follow us! Find us on Instagram at @Bolderglow and on Facebook at Bolderglow. You'll find discounts and giveaways, ideas for play, and up-to-date information on our growing product list.
